The service was developed in November 2010 in response to the issue of repeat homelessness within in the City. We offer intensive support to those identified as revolving in and out of temporary accommodation services.

Service Information

Services Offered

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Service Overview

We provide housing related support, advice and advocacy, benefit advice, budgeting and debt management, referrals into other specialist services, co-ordination of multi-agency support packages, motivational work, emotional support, housing advice, support to overcome barriers to re-housing, escorted visits and appointments and resettlement support.

Who Is This Service For?

The team offers support to people experiencing repeat homelessness. Cases are identified based on triggering the criteria by the number of admissions into temporary accommodation services. The team then approach individuals to discuss and offer the service. Once a service user agrees to support they are allocated a worker who will then work with them across temporary accommodation providers and tenure. The team offer support to service users from crisis right through to resettlement to ensure continuity of support.

Contact Details

Opening Times


Referral Procedure

Referral Procedure

Cases are identified through the Single Access and Referral Service at the Housing Options Service based on the number of previous admissions into temporary accommodation.

If you have any queries in respect of access to the service or wish to discuss particular individuals who are experiencing repeat homelessness please contact the team.