Leicester City Council’s Housing Options Service offers a wide range of housing services to the people of Leicester City. If you are homeless in Leicester this is where you make your homeless declaration and will be advised on whether you are entitled to temporary accommodation. It can be often worth taking an advocate or friend with you if you find assessing services difficult.

Service Information

Services Offered

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Service Overview

Housing Options offer:

Advice and assistance – offer a wide range of housing advice to Leicester City Residents.

Leicester HomeChoice Housing Register – This is a scheme where councils and housing associations can advertise their available properties so applicants are aware what properties they have available to rent at any one time.

Private renting: Housing Options may be able to offer assistance in securing private rented accommodation and access to the rent deposit scheme.

Who Is This Service For?

People living in Leicester City.

Contact Details

Email Address



0116 454 1008

Opening Times

Monday8:30am to 5pm
Tuesday8:30am to 5pm
Wednesday9:30am to 6:30pm
Thursday8:30am to 5pm
Friday8:30am to 4:30pm

Referral Procedure

Referral Procedure

Housing Options at the Customer Service Centre, 91 Granby Street, Leicester, LE1 6FB.

Emergency and Out of Hours

Emergency accommodation may be provided at weekends and outside office hours. To find out if you are eligible you will need to call one of the following numbers:

Families: 0116 221 1407
Singles and couples: 0116 221 2770